Services support the same notification, webhook, and advanced configuration options as events, allowing full customization of the booking experience.

Email Notifications

Configure from the Email Notification tab:

• Booking Confirmation — Sent when a booking is confirmed.
• Booking Cancellation — Sent when cancelled.
• Booking Rescheduled—Sent when the time changes.
• Reminder Notifications — Sent before the appointment.
• Host Notifications — Notify the provider about booking events.

All templates support merge tags for dynamic content — invitee name, service name, date/time, location, and more.

SMS Notifications

Send SMS via Twilio. Configure in the SMS Notification tab. Requires Twilio integration in Integrations → SMS.

Webhook Feeds

Trigger	Description
Booking Created	Fired when a new booking is created.
Booking Rescheduled	Fired when rescheduled.
Booking Cancelled	Fired when cancelled.
Payment Completed	Fired when payment is processed.

Configure each webhook with a URL and triggers. Works with Zapier, Make, n8n, or any custom endpoint.

Zapier Integration

Quill Booking has a dedicated Zapier integration configurable in Integrations → Automation. This works with service bookings to trigger Zaps with structured booking data.

Advanced Settings

• Require Confirmation — New bookings are “pending” until manually confirmed.
• Redirect URL — Custom redirect after successful booking.
• Cancel Redirect URL — Custom redirect after cancellation.
• Custom CSS — Style the booking form for this service.
• Service Slug — Customize the URL-friendly identifier.

Booking Form Questions

• System Fields — Name and Email (always required and enabled).
• Location Fields — Auto-generated based on configured locations.
• Custom Fields — Add your own questions (text, textarea, select, radio, checkbox, phone, etc.).
• Other Fields — Built-in fields like phone number, company name, and notes.