Privacy Policy

Personal Information We Collect

• Name, email address, and contact details for QuillBooking account
• Payment information for QuillBooking subscriptions (processed securely through third-party processors)
• WordPress site information where QuillBooking is installed
• QuillBooking support communications and feedback

Booking Data

Data processed by QuillBooking includes:

• Event details, booking information, and calendar data
• Customer booking records (stored on your WordPress site)
• Appointment and scheduling information

Technical Information

• IP addresses, browser type, and device information when using QuillBooking
• QuillBooking plugin version, WordPress version, and server environment
• QuillBooking usage analytics and performance metrics

Google Services Integration

When you connect QuillBooking to your Google account, we access:

• Google Calendar data: To read your calendar availability, create booking events, and manage scheduling
• Google Profile information: Your email address and basic profile details for account identification
• Calendar permissions: Access to view your calendars and create/modify events for bookings

We use this Google data to:

• Create calendar events for your bookings
• Check your availability to prevent double-bookings
• Sync QuillBooking appointments with your Google Calendar
• Identify your account for service provision

Google data handling:

• Google data is processed according to Google's privacy requirements
• We do not store Google Calendar data permanently on our servers
• Google data is only accessed when necessary for booking functionality
• You can revoke Google permissions at any time through your Google Account settings

How We Use Your Information

• Provide and maintain QuillBooking plugin services
• Process payments and manage QuillBooking subscriptions
• Provide QuillBooking customer support and technical assistance
• Send important updates about QuillBooking plugin
• Improve QuillBooking features and functionality
• Comply with legal obligations

Data Storage and Security

• Data is stored securely in the UK and EU
• We use industry-standard encryption and security measures
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe, PayPal) for transaction processing
• Cloud service providers for hosting and storage
• Google services: Calendar and profile data as necessary for booking functionality
• Legal authorities when required by law
• Service providers who assist in plugin functionality

Your Rights (Under UK GDPR)

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing in certain circumstances

Data Retention

• QuillBooking account data: Retained while your account is active
• QuillBooking support data: Retained for 3 years after last contact
• Payment data: Retained as required by law (typically 6 years)
• Anonymous QuillBooking analytics: Retained indefinitely

Cookies and Tracking

QuillBooking may use cookies for:

• Essential QuillBooking plugin functionality
• Analytics and performance monitoring for QuillBooking
• User preference settings within QuillBooking

Third-Party Integrations

QuillBooking integrates with various third-party services. Each integration has its own privacy policy:

• Google Calendar: Calendar access for booking synchronization and availability checking
• Google Account data: Profile and email information for user identification
• Calendar services (Outlook)
• Payment processors
• Email marketing services
• Video conferencing platforms

International Transfers

Data may be transferred outside the UK/EU only with appropriate safeguards in place, including Standard Contractual Clauses or adequacy decisions.